Frequently Asked Questions
Everything you need to know about shopping at Digimap Indonesia.
Are the products sold at Digimap Indonesia authentic?
Yes, Digimap is an Apple Authorized Reseller in Indonesia. All products are 100% original, brand new, and come with official manufacturer warranties.
What payment methods are available?
We accept various payment methods including major credit cards (Visa, Mastercard), bank transfers, virtual accounts, and popular digital wallets. We also offer 0% installment plans through participating banks.
How long does shipping take and is it insured?
Orders are typically processed within 1-2 business days. Delivery times vary by region (2-5 days for Java, 3-7 days for other islands). All shipments are fully insured to protect your high-value electronics.
What is the return and exchange policy?
We offer a 7-day return policy for products that arrive damaged or have functional defects. The item must be in its original packaging with all accessories and proof of purchase included.
Can I pick up my online order at a physical Digimap store?
Yes, we offer a 'Click & Collect' service. You can select the nearest Digimap retail store during the checkout process and pick up your order once you receive the notification.
How do I track my order status?
Once your order is shipped, you will receive an email and SMS containing a tracking number. You can use this number on our website or the courier's platform to monitor the delivery progress.