Returns & Exchanges

At Digimap Indonesia, we aim to ensure your complete satisfaction with every premium electronics purchase. If your product is defective or does not meet our quality standards, you can initiate a return within 7 days of receipt.

Return Process

• 1.
  Check Eligibility

  Ensure the item is in its original packaging with all seals intact, including the invoice and warranty card.

• 2.
  Submit Request

  Contact our customer support team or visit your nearest Digimap physical store to file an official return request.

• 3.
  Technical Inspection

  Our certified technicians will perform a comprehensive diagnostic check to verify the reported hardware or software issues.

• 4.
  Refund or Replacement

  Once approved, we will process your replacement unit or issue a refund via the original payment method within 14 business days.